Job Information
Nestle B2B ProCare Associate (Customer Service) - French Speaker in Cairo, Egypt
B2B ProCare Associate (Customer Service) – French Speaker
POSITION SNAPSHOT
Location: Cairo, Egypt
Company: Nestlé Business Services
Full-time
POSITION SUMMARY
Joining Nestlé means you are joining the largest food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
You will optimize effectiveness of the Nestle Professional ProCare Contact Center in NBS Cairo in partnership with the ProCare Supervisor and the partner on the Market side as well as contribute to the further Customer Service Development and Customer Satisfaction level.
A DAY IN THE LIFE …
Checks and publishes Daily Call Center Dashboard.
Listens to calls with low survey records & gives a call back.
Conducts daily audit, data analysis and reporting in the internal quality of the ProCare call center.
Being a SPOC for ticket follow ups and countries escalations, tracks SLA for the ticket closure.
Tracks, manages, and reports on the campaigns handled by the team.
Creates and conducts assessments and quiz to assess the quality of the knowledge of the process.
Collaborates with the market in order to develop and align the grading system for the agents.
Acting as an expert in the complicated cases and calls.
ARE YOU A FIT?
Strong Contact / Call Center Framework understanding.
Fluent in French & (English level B1-B2).
Detail Oriented and Organized
Strong Analytical Skills
Continuous Improvement Mindset
Inquisitiveness
Ability to work in a challenging environment.
Effective organizational and time management abilities
Strong Leadership and Communication skills
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.