Job Information
Nestle Digital Products Design Lead, Web in Esplugues Llobregat, Spain
We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.
Shape the digital experience for Nespresso's ecommerce platform across web channels leading a talented team of UX/UI Designers, Product Designers and UX Researchers dedicated to delivering seamless and user-centric digital solutions, ensuring the implementation of design best practices across 50+ markets, maintaining brand consistency, driving innovation, and coordinating resources across multiple product-specific squads (and our newly formed DesignOps Squad), driving and supporting +200 content contributors & key external global providers to optimize customer journeys for more than 100M visits yearly worldwide.
The primary responsibility of the Web Digital Products Design Lead is to play a pivotal role in shaping the digital experience for our company's ecommerce platform across web channels, leading and inspiring a team dedicated to delivering seamless and user-centric digital solutions, diving digital innovation through UX and UI, collaborating with cross-functional squads and project teams, enforcing design best practices from conception to implementation, maintaining brand consistency, managing recruiting, project and capacity planning, vendor relationships and budgetary aspects to achieve business goals in the global eCommerce landscape.
Main Purpose of the Job - Web Digital Products Design Lead:
Lead and Inspire Design Team: Provide leadership and inspiration to a team of UX/UI Designers, Product Designers, and UX Researchers.
Collaborate on Design Strategies: Work closely with the Global Digital Innovation and Experience Manager, other peer Leads and other Line Managers across the organization to align design strategies with overall business objectives.
Team Management and Resource Planning: Plan and forecast team capacity and projects aligned with business priorities and OKRs. Oversee day-to-day activities, conduct regular performance reviews, and lead the hiring process for the design team.
Budget and Contract Management: Support procurement processes for design-related resources. Oversee contracts and engagements with external agencies, ensuring compliance and effective collaboration.
Project Collaboration and Communication: Collaborate with cross-functional squads and project teams to align design with business goals and user needs. Act as a liaison between design teams and other departments, fostering effective communication.
Drive Design Excellence and Innovation: Drive the creation of innovative and user-friendly designs for the company's ecommerce platform. Act as a brand ambassador, ensuring design decisions align with the brand identity.
Design Systems and Prototyping: Collaborate with the DesignOps Squad to create and integrate Design Systems across relevant web solutions. Create digital workflows, layouts, and prototypes.
User Research and Persona Development: Understand customers through various research methods. Guide the team in conducting user research and refining user personas.
Encourage Innovation and Continuous Improvement: Stay updated on industry trends and emerging technologies. Encourage a culture of innovation, experimentation, and data-driven decision-making within the team.
Operational Efficiency and Agility: Apply agile principles for efficient design processes and continuous improvement. Integrate Lean Product Management principles into design processes for improved operational efficiency.
Key Requirements;
Proven leadership experience in developing a vision, defining strategy, and building programs/features from the ground up.
Ability to influence across multiple company organizations with strong communication and analytical skills.
Track record of delivering customer-facing, web-based products at a global scale.
Experience in the luxury brand sector, preferably within the coffee/beverages industry.
Comprehensive knowledge and hands-on experience in navigating omnichannel environments.
Strong experience with design systems and operational efficiency in design processes.
Extensive understanding of prototyping methodologies, user research, and A/B test planning/execution.
Dynamic, creative personality with a passion for design and continuous improvement.
Well-rounded portfolio showcasing a strong understanding of design objectives and problem-solving skills.
Leverage design tools such as Figma, ProtoPie, User Testing and Miro for collaborative design processes.
Utilize project management tools, including Jira and Confluence, to streamline workflows and enhance team communication.
Incorporate user behavior analytics through Glassbox and Google Analytics to inform data-driven design decisions.
8+ years of experience in all phases of the design process, including user research, prototyping, visual design, and usability testing.
Familiarity with agile principles, Lean Product Management, and experience with Scrum, Lean, and Kanban in design-oriented environments.
Good understanding of HTML5 and CSS.
Creative flair, originality and a strong visual sense.
Confidence & structure, to present and explain ideas to external audiences.
About Nestlé
We are Nestlé, the largest food and beverage company in the world, with a presence in more than 185 countries. With net sales of CHF 94.4 billion in 2022, the company has over 291,000 employees and 418 factories in 85 countries. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. Nestlé is dedicated to offering high-quality food and beverage products and services that contribute to the nutrition, health, and well-being of people, pets, and the planet. Additionally, it is committed to being a leading company in sustainability and achieving net zero greenhouse gas emissions by 2050. Want to learn more? Visit us at: www.nestle.com
About Nespresso
The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee. Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee. We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest. In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels. We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability. People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together
Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.
Join Nestlé #beaforceforgood
How we will proceed:
You send us your CV → We contact relevant applicants → Interviews → Feedback → Job Offer communication to the Finalist → First working day
People are at the heart of our success - all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together
#Nespresso