Job Information
Nestle Customer Development Manager in Tring, United Kingdom
Position Snapshot
Business Area: Nestlé Health Science
Customer Development Manager
Location: Tring - Hybrid working – approx. 2 days per week in the office
Salary: £35k – £40k dependent upon experience + potential bonus + other fantastic benefits
Although this is a full-time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.
Position Summary
We have an exciting opportunity for a Customer Development Manager to join our Nestlé Health Science team to manage the Nestlé Health Science Customer ordering portal and lead a team of telesales specialists, creating a best-in-class experience for all customers that engage with us through these channels. You will be responsible for the day-to-day management of the portal including customer queries, maintaining pricing and promotions, updating promotions and will work closely with the digital and category team in improving the Customer experience on the site and driving trade up.
Reporting directly to the Head of Field Sales, you will be working for the world’s largest food and drink manufacturer with some of the worlds most loved Supplement brands, think Solgar, Nature’s Bounty, Vital Proteins, Minami, Nuun hydration and more!
A little bit about us:
At Nestlé Health Science, we’re advancing nutritional therapy to change the approach of managing your health. Behind our pioneering company are people who are driving breakthroughs and innovating for impact. Our people are changing the way doctors think about meeting the nutritional needs of patients, and the way patients and consumers manage their own health. They know the faces, hear the stories and celebrate the successes of people who had their lived transformed thanks to Nestlé Health Science solutions. Apply for our Customer Development Manager opportunity and be part of a journey that changes the course of health and your career.
A day in the life of a Customer Development Manager ...
Key responsibilities will include:
Set up and day to day management of the customer portal, delivering best in class experience for all of our customers c1000 customers - ease of ordering, navigation & payment, supporting customers, updating and maintaining content
Support customers through claims process online ensuring right procedures and standards are in place to activate trade spend payments, point of contact for access issues for customers or queries.
Forecast, analyse and provide insight into customer ordering patterns and monthly delivery, tracking performance and escalating system issues. Develop, update and monitor KPI dashboard to track service levels and sales targets with reports to be sent out to Sales LT for use in monthly business planning process.
Support Finance team in reconciliation of Customer portal, and bank accounts and work across the NiM organisation sharing best practise and encouraging collaboration where systems are shared.
Lead optimisation of portal to encourage upselling, setting up promotions & communication with retailers to create a destination for our customers across the full VMHS (vitamins, minerals & herbal supplements) & Consumer Care (CC) portfolio of brands.
Manage telesales specialists P&L proving accurate weekly forecast and monthly / quarterly reviews including annual forecast and KPI setting.
Create a winning environment by motivating and inspiring the team to achieve their full potential and exceed their territory KPIs whilst developing positive relationships across the customer based with best-in-class customer service.
Actively manage direct reports and communicate regularly and effectively with the team holding regular 1:1 and team meetings to review performance embed culture of continuous improvement and agility.
What will make you successful
To be successful, you’ll have previous experience of leading a telesales team. A Self-starter you will be passionate, tenacious, results focused and enjoy working in a highly energetic and exciting environment.
In addition, you will:
Be highly numerate with the ability to critically analyse data, improve process and procedure
Have experience of leading a team in a sales environment
Be an excellent communicator at all levels
Have the ability to establish long-term relationships with stakeholders, internal and external
Previous experience in system implementation & ongoing development
Be resilient with a can-do attitude, open minded to diverse perspectives
Comfortable with complexity and ambiguity
Ability to see opportunities and implement action plans
Strengths in quantitative rigour (Analytical Skills)
What you need to know
We will be considering and interviewing candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
Job advert closing date 17/07/2024
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!