Job Information
Nestle Customer Development Telesales Specialist in Tring, United Kingdom
Business Area: Nestlé Health Science
Customer Development Telesales Specialist
Location: Tring – Hybrid working: approx. 2 days per week in our office
Salary: £28K - £33K depending on experience + potential bonus + other fantastic benefits
Although this is a full-time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual’s flexible working needs, don’t let this stop you from applying.
Position Summary
We are currently recruiting for an exciting opportunity for a Customer Development Specialist to join our Sales team. Reporting directly to the Customer Development Manager, you will be working for the world’s largest food & drink manufacturer with some of the worlds most loved Supplement brands, think Solgar, Nature’s Bounty, Vital Proteins, Minami and more!
The Customer Development Specialist is responsible for interacting with existing and new small to medium accounts on a daily basis, to sell them the benefits of the company’s products or services and to update them on new product launches and monthly promotional programs.
A day in the life of a Customer Development Specialist ...
Your key responsibilities will include:
Manage a database of independent health food stores and pharmacies through a telesales strategy. You will take a consultative approach to grow their VMHS category, grow distribution of our brand portfolio with the right range in the right store.
Communicate category and market insights. Share brand campaigns, agree the execution of promotional activity to drive awareness of our brands in store.
Achieve a monthly sales target, evaluate and forecast for each brand in the portfolio
Minimum of 85 outbound calls per week
Liaise with the field sales team to drive consistency in our consultative approach
Maintain digital CRM account records; detailing outcomes of each call and objectives / action plans for the next telephone meeting
Analysis of customer order patterns to identify growth opportunities
Share growth & execution plans with internal stakeholders to demonstrate a proactive approach to deliver against Consumer Care key priorities.
What will make you successful
To be successful, you’ll have previous experience in telesales operations. You will be passionate, tenacious, results focused and enjoy working in a highly energetic and exciting environment.
In addition, you will also have:
Efficient and effective verbal communication skills
Good remote sales techniques
Natural charisma – ability to come across to customers as genuinely likeable, trustworthy and interested in what they have to say
Resilience – ability to move straight on with the next call and remain upbeat even after dealing with a difficult or abusive customer
IT skills – quickly and efficiently accessing records, updating files and checking databases
Strong organisational skills – planning monthly/daily call schedule, setting priorities, coordinating with other members of the team whether office-based or field-based
Ability to multitask
Why Nestlé?
In the Nestlé Sales Team, we are creating an environment where we all feel we belong, we are the best we can be, and we win together. We want people to feel they can be themselves, dare greatly and believe their best is yet to come. We will actively encourage you to gain different experience in a wide range of roles including our Category Development teams. We want our people to have the breadth and depth of experience and as a result an unrivalled Sales career which could lead to senior roles both in the UK and across other markets. Supported by our industry leading eBusiness and Sales Academies which develops you in all aspects of eCommerce, customer and category management, you truly can achieve your full potential whatever that might mean for you.
We will provide support and coaching to help you develop yourself in your career and as an individual, as well as offering great benefits that you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus up to an additional 12 days flex leave, bank holiday exchange, competitive pension scheme and much more.
What you need to know
We will be considering and interviewing candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
Job advert posting date 05/06/2024
Job advert closing date 01/07/2024
At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)
We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!